Responsible Gambling Policy
At Lucky Green Casino, we are committed to providing a safe, enjoyable, and responsible gaming environment for all our Australian players. Gambling should always be a form of entertainment, not a way to earn an income or escape financial difficulties.
Player Protection Tools
We provide a range of tools designed to help you maintain control over your gambling activity. These can be activated at any time via your account settings or by contacting our customer support team.
Deposit Limits
Set a maximum limit on how much you can deposit per day, week, or month. Once the limit is reached, you will not be able to deposit until the period resets.
Session Time Limits
Control the amount of time you spend logged into your account. You will receive a reality check notification or be automatically logged out when the limit is reached.
Cool-Off Periods
Need a short break? You can freeze your account for a specific period (e.g., 24 hours to 7 days). During this time, you cannot log in or deposit.
Self-Exclusion
If gambling is negatively impacting your life, you can request full self-exclusion. This will close your account for a minimum of 6 months, and you will be removed from all marketing lists.
Recognising the Signs of Problem Gambling
If you find yourself answering “yes” to any of the following questions, we strongly recommend taking a break and seeking professional help:
- Are you gambling with money needed for rent, bills, or groceries?
- Do you chase your losses in an attempt to win back money?
- Have you borrowed money or sold possessions to fund your gambling?
- Is gambling causing stress, anxiety, or affecting your relationships?
- Do you hide your gambling habits from family or friends?
Professional Help & Support in Australia
If you feel that gambling is becoming a problem, free, confidential, and professional help is available across Australia. Please reach out to the following independent organisations:
- Gambling Help Online: Free 24/7 support for anyone affected by gambling in Australia.
www.gamblinghelponline.org.au | Phone: 1800 858 858 - Lifeline Australia: 24-hour crisis support and suicide prevention services.
www.lifeline.org.au | Phone: 13 11 14 - Financial Counselling Australia (FCA): Support for dealing with financial stress.
National Debt Helpline | Phone: 1800 007 007
Underage Gambling Policy
It is strictly illegal for anyone under the age of 18 to open an account or play at Lucky Green Casino. We carry out strict Know Your Customer (KYC) and age verification checks. Any account found to belong to a minor will be immediately closed, and all winnings will be confiscated. We recommend parents use filtering software such as NetNanny or CyberPatrol to restrict access to gambling sites.
